- #K1000 SMART LABEL WIZARD UPDATE#
- #K1000 SMART LABEL WIZARD FULL#
- #K1000 SMART LABEL WIZARD DOWNLOAD#
Note: For details on KScripts, see the Using Scripting chapter in the K1000 Administrator Guide.Ħ. The remote host, it will automatically connect back to the Bomgar Rep Console using the configured Bomgar Queue. This KScript works on any KACE-managed Windows or Mac system. Support technicians can start a Bomgar remote support session to any KACE-managed remote system using a K1000īomgar session KScript. The KACE interface for creating a new ticket.ĥ. If there is no KACE ticket keyed to the session, the Link will automatically load Session, the Link will open the KACE ticket. If a KACE ticket has been keyed to the Bomgar Support technicians can quickly open KACE tickets from within Bomgar support sessions using an embedded BomgarĬustom Link button located above the Bomgar session chat window. Session recording link, and system information, among others.Ĥ.
#K1000 SMART LABEL WIZARD FULL#
These events include a full chat transcript, a
#K1000 SMART LABEL WIZARD UPDATE#
Will automatically update the appropriate ticket with the events of the session. The External Key is automatically populated for sessions startedįrom a Dell KACE ticket, but it can also be manually edited from within the Bomgar session. This association occurs via the Bomgar External Key field. Bomgar will update KACE Service Desk tickets with the Session Events of any associated Bomgar remote support sessions. The recipient can then use this link to run a Bomgar customer client and start a Bomgar session with the Repģ. KACE Service Desk tickets will automatically email a Bomgar session link to the ticket Submitter when the ticket is opened Note: For details about KACE tickets, see Managing Service Desk Tickets, Processes, and Reports in the K1000Ģ. Generate a new session in the ticket owner's personal Bomgar session queue. Once the user installs the Client, it will
#K1000 SMART LABEL WIZARD DOWNLOAD#
The K1000 will then send anĮmail to the submitter of the ticket with a link to download a Bomgar customer client. To do this theyĬan open the ticket in Dell KACE, check the Email Bomgar Invite checkbox, and save the ticket. Support technicians can email a Bomgar remote support session link to end-users from Dell KACE tickets. The core features available to all Bomgar customers (including those using the hosted Bomgar support site ) areġ. For demonstrations, please refer to the Bomgar Dell KACE integration videos on YouTube: The functionality provided once this integration is complete Scripting capabilities of the Dell KACE K1000 Management Appliance. This document provides the configuration items and necessary steps to integrate Bomgar with the service desk, inventory, and BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation other trademarks shown are the property of their respective owners. Open KACE Service Desk Ticket from Bomgar Rep Console Link 17ĬONTACT BOMGAR | 866.205.3650 (US) | +44 (0) 1628 480 210 (UK/EMEA) BOMGAR.COM 2 Send KACE Service Desk Ticket Event Emails 14Īdd Ticket Updates in KACE Service Desk 15 Get Bomgar Session Key from KACE Service Desk 11 Email Bomgar Invitation from KACE Service Desk 7
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